R/C Cars & Trucks
R/C Car Parts
R/C Helicopters
R/C Helicopter Parts
R/C Planes
R/C Plane Parts
R/C Boats
Batteries
Servos, ESC's, Receivers & Parts
Elect. Motors and Accessories
Transmitters
Accessories
Adhesives
Bodies
Electronics
Engines
Nitro Accessories
Paint
Tires and Rims
Tools

Customer Service

1. Ultimate Club
2. Store Location
3. Store Hours
4. Shipping
5. Return Policy
6. Send Customer Service an Email

Send Customer Service an E-Mail

1. Ultimate Club
JOIN THE ULTIMATE CLUB AND RECEIVE NEW PRODUCT INFORMATION, REWARDS AND COUPONS.
EMAIL YOUR NAME AND EMAIL TO:

customerservice@ultimatehobbies.com

ULTIMATE CLUB REWARD COUPON CODES CAN BE FOUND IN THE SHOPPING CART AREA AFTER YOU HAVE PLACED AN ITEM IN THE SHOPPING CART
2. Store Location

950 N. TUSTIN ST.
ORANGE, CA 92867

Tel. 714-538-3111

3. Store Hours

Monday - Friday 11 AM - 7 PM PST
Saturday 10 AM - 6 PM PST
Sunday 10 AM - 5 PM PST

WE ARE ON TWITTER UNDER ULTIMATESALE
4. Shipping

Orders placed will be shipped in a timely manner. If we are out of stock on a product, we will let you know by phone or email. Unless the item ordered had a stock status of "On Order". "On Order" means on order with the manufacture. Any products that has been put on backorder will be shipped out, unless the buyer cancels it by email. All orders are shipped using Fedex only. Signature is required for shipments valued over $100. This is for your security. Any order being shipped by Air, 3 day, or to Alaska or Hawaii, will receive a call or email with the shipping cost and must be in by 10:30am to ship that day unless there is a problem with your order which will delay processing. We will not ship until we receive a confirmation from you. Also, WE CAN ONLY SHIP TO THE BILLING ADDRESS. Free shipping on certain items is by FEDEX GROUND in the continental USA only.

No PayPal, C.O.D., Checks, Money Orders, P.O. Boxes, FPO or APO please! Only Visa, Mastercard and Discover. California residents will be charged a tax of 8%. Also, we do not accept international credit cards.
5. Return Policy
Merchandise Return Policy:
All defective or missing parts are warranted or serviced through the manufacturer only. Due to the sensitive nature of the items sold in this store, all returns on items must be in new and unopened condition. No refunds or credits will be granted on opened or used merchandise. Due to manufacturers policies on electric and gas products, such as speed controls, radios, motors, chargers, engines, and etc, are warranted only through the manufacturer. All merchandise returned must be in the original unopened package and must not be used. Also, no returns on electronics. 20% restocking fee on all returned merchandise. Return it via insured carrier within 14 days of original purchase for a refund. Include a copy of the receipt. Shipping charges will not be refunded. All authorized returns must have a return authorization number on the box, if not, the package will be refused and sent back.


All prices, availability and specifications subject to change without notice. Ultimatehobbies.com is not responsible for inadvertent errors on this site. Specials are not retroactive.

EXPRESS DELIVERY

If an order includes items that can and cannot be expressed delivered, the total shipping fees will reflect regular ground rates and express rates (not all items will be expressed).

  • PARTIAL SHIPMENTS:
  • We make every effort to ship all products in a single shipment. If, for any reason, we cannot ship one or more items due to backorder, we will contact you.

  • CANCELING ORDERS:
  • You may cancel an order within 24 hours if the order has not shipped yet by calling 714-538-3111. Cancellation of orders already being processed by our shipping department will be subject to a 10% cancellation fee based on the total amount of the order. We cannot cancel orders that are already packed and/or shipped. If your order has already been shipped by the time we receive your cancellation request, you must go through the return process and will be subject to a 20% restocking fee. Refusal of the shipment from the carrier will result to a two-way shipping charge. We strongly recommend that you accept the merchandise and then proceed through our normal return process.

  • RECEIVING PARTS:
  • Please inspect the parts immediately after receiving your order. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver. DAMAGES MUST BE REPORTED WITHIN 48 HOURS of receiving the order. No exceptions. WRONG ITEMS MUST BE REPORTED WITHIN 5 BUSINESS DAYS of receiving the order. No exceptions.

  • INCORRECT PARTS:
  • Although we do everything we can to get the right part to you, unusual mistakes can happen. If we ship the wrong part, we will pick it up and replace it. Please let us know immediately if you receive the wrong part by calling 714-538-3111. The replacement item will be shipped when we receive the wrong item. Replacements will be shipped based on the original shipping method.

    RETURN PROCEDURE:

    • Call 714-538-3111 and get a return authorization number(RAN). (Without an RAN number, your return may be refused by our receiving department.)
    • Write the RAN number on the outside of the box and return it freight prepaid to the address on your invoice.
    • Refunds will be processed and issued when we receive the items back.
    • No credits can be issued for damaged items received.
    6. Send Customer Service an Email
    Click here to send Customer Service an e-Mail or email to customerservice@ultimatehobbies.com.